When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your deposit payment has cleared and your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.
You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost.
For bookings made less than six weeks in advance the total amount is payable on booking. For all other bookings a deposit of one third of the rental is payable on booking and is only refundable if the required accommodation is not available.
The balance of the rental is payable 6 weeks prior to arrival (we will invoice you at this time.) Non-payment of the balance six weeks in advance shall be deemed to be cancellation of the booking. Any cheques should be made payable to Rudge Farm LLP.
In the event of your needing to cancel your holiday, it is important that you tell us at the first opportunity so that we can try to re-let your holiday cottage. If this is possible your money will be refunded to the extent of any money recovered, less £30 handling charge. If we are unable to re-let your holiday then none of the monies paid to us can be refunded. We recommend you consider taking out appropriate cancellation insurance to protect you against possible loss and you will be able to do this through our online booking process if you wish.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for your holiday – our liability would not extend beyond this refund.
20% and included in the price.
5. Change of Holiday Cottage
We reserve the right to change which holiday cottage you are in, to another the same size or larger, according to other bookings taken. (Unless you have expressly asked us not to do so). We only need to do this in extremely rare circumstances.
6. Hirer’s Responsibility
The hirer is responsible for the holiday cottage and is expected to take all reasonable care of it. All damages and breakages are the responsibility of the hirer and the cost of making good such shall be payable on demand. The holiday cottage and contents must be left clean and tidy at the end of the hire period. We reserve the right to charge £50 housekeeping fee if the holiday cottage is not left as you found it.
7. Owner’s Liability
The owner will not be liable for personal injury (other than resulting from negligence) to the hirer or any member of his party, or for the loss or damage to the property of the hirer (including vehicles and contents).
8. Arrival and Departure
Guests are requested to arrive after 4pm and to vacate their holiday cottage by 10am on the day of departure.
We regret that we are unable to accommodate dogs or other pets.