booking conditions – rudge farm self catering holiday cottages
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your deposit payment has cleared and your booking is subsequently confirmed. This confirmation will be sent by email or post (if no email is available). You may still remain liable to pay for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost.
If you make a booking less than six weeks in advance the total amount is payable on booking of your cottage. For all other bookings a deposit of 30% of the rental is payable on booking and is only refundable if the required accommodation is not available. The balance of the rental is payable 6 weeks prior to arrival (we will invoice you at this time). Any non-payment of the balance six weeks in advance shall be deemed to be cancellation of the booking. Cheques should be made payable to Rudge Farm LLP. We can provide details of our bank account for direct bank transfers.
In the event of your needing to cancel your holiday, it is important that you tell us at the first opportunity so that we can try to re-let your holiday cottage. If this is possible your money will be refunded to the extent of any money recovered. If we are unable to re-let your holiday then none of the monies paid to us can be refunded. Rudge Farm recommends you consider taking out appropriate cancellation or travel insurance to protect you against possible loss.
We would only cancel your booking if your cottage was unavailable for reasons beyond our control but would, however, attempt to offer you alternatives subject to the COVID-19 clause below. If this was not possible or unacceptable to you, then we would refund all monies paid by you for your holiday – our liability would not extend beyond this refund.
COVID-19: In the event that we are either (1) required to close or national travel restrictions are in place due to COVID-19 or (2) we remain open but you are subject to a local lockdown (such as the current Tier 3), such that you are unable to visit us we will offer you the option to postpone your stay or receive a voucher to use for any stay before December 2022. If you are unable to reschedule a holiday with us we will of course provide a full refund. Any postponed stay is subject to availability and any difference in rental cost. We will allow you to change both the length of the stay and the cottage, again subject to availability and any difference in rental cost.
If you or a member of your immediate family are in self isolation having tested positive for COVID-19 or have been requested by the Track and Trace system to self isolate we will not be able to offer a full refund unless we are able to re-let the cottage as per our normal terms and conditions. As such we strongly recommend you take out appropriate travel insurance to cover any such eventualities.
It is very important that if you or anyone in your party are displaying symptoms of COVID-19 you should not arrive at Rudge Farm and contact us as soon as possible to discuss your booking. In addition, if you or anyone in your party develops symptoms of COVID-19 during your stay please let us know immediately and for the safety of all our guests we will ask you to leave Rudge Farm as soon as possible. In the event that the guest is unable to vacate the property, that guest will be fully liable for any costs and rental associated with their extended stay.
VAT is included in the price at the prevailing rate of VAT.
5. Change of Holiday Cottage
Rudge Farm reserves the right to change which holiday cottage you are in, to another the same size or larger, according to other bookings taken (unless you have expressly asked us not to do so). We will only need to do this in extremely rare circumstances.
6. Hirer’s Responsibility
The hirer is responsible for the holiday cottage and is expected to take all reasonable care of it. All damages and breakages are the responsibility of the hirer and the cost of making good such shall be payable on demand. The holiday cottage and contents must be left clean and tidy at the end of the hire period. We reserve the right to charge £50 housekeeping fee if the holiday cottage is not left as you found it.
7. Owner’s Liability
Rudge Farm will not be liable for personal injury (other than resulting from negligence) to the hirer or any member of his party, or for the loss or damage to the property of the hirer (including vehicles and contents).
8. Arrival and Departure
Please be aware you are requested to arrive after 4pm and to vacate their holiday cottage by 10am on the day of departure.
We regret that we are unable to accommodate dogs or other pets.