We have worked hard on making sure your stay with us is as safe as possible and have set out below a few areas where we are adapting to COVID19. Our primary focus is to keep our guests as safe as possible whilst being able to enjoy their holiday.
COVID-19 assurance
In these uncertain times we have our COVID-19 assurance to give you peace of mind if you book with us. Therefore in the event that you are unable to visit us because:
- We are required to close or national travel restrictions are in place due to COVID-19; or
- We remain open but you are subject to a local lockdown (such as the current Tier 3).
We will offer you the option to postpone your stay or receive a voucher to use for any stay before December 2022. If you are unable to reschedule a holiday with us we will of course provide a full refund. Any postponed stay is subject to availability and any difference in rental cost. We will allow you to change both the length of the stay and the cottage, again subject to availability and any difference in rental cost
If you or a member of your immediate family are in self isolation having tested positive for COVID-19 or have been requested by the Track and Trace system to self isolate we will not be able to offer a full refund unless we are able to re-let the cottage as per our normal terms and conditions. As such we strongly recommend you take out appropriate travel insurance to cover any such eventualities.
Cleaning of our cottages
We pride ourselves on the cleanliness of our cottages and have a dedicated and experienced cleaning team some of which have been with us for over 15 years. However we do recognise that in the current environment we need to implement an enhanced cleaning regime and have taken on board guidance from Visit Britain and the Professional Association of Self Caterers. We have received the Visit Britain ‘Good to Go’ and AA COVID-19 confident accreditations regarding our cleaning standards. A key element of our enhanced cleaning regime is the cleaning of common touch points such as door handles, light switches, remote controls and the normal kitchen and bathroom surfaces. We will also be providing each of the cottages with additional hand wash and disinfectant spray as well as a hand sanitiser for you to take and use during your stay with us.
Check in / Check out times
We have not changed our normal check in time of 4pm and check out of time of 10am however on our busy changeovers we ask you to bear with us if you arrive and your cottage is not quite ready.
Communal Facilities
We are currently working hard to ensure that as much of our communal facilities will remain available. We will provide detailed guidance on what facilities will be available and any measures in relation to their use prior to your stay. All our outdoor facilities such as the tennis court, play areas and boating lake will be available and we have installed hand sanitisers around the farm for use by our guests before and after use of any facilities. We may have to make close or make some adjustments to the use of our indoor facilities to ensure social distancing is observed.
Please do contact us via email if you have any questions regarding our approach and please be assured that we are determined to be able to offer our guests a holiday enjoyed as safely as possible.
The Watkins Family
