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COVID-19

Our response to COVID 19

 
 

We have worked hard on making sure your stay with us is as safe as possible and have set out below a few areas where we are adapting to COVID19. Our primary focus is to keep our guests as safe as possible whilst being able to enjoy their holiday.

COVID-19 assurance
In these uncertain times we have our COVID-19 assurance to give you peace of mind if you book with us. Therefore in the event that you are unable to visit us because:

We will offer you the option to postpone your stay or receive a voucher to use for any stay before December 2022. If you are unable to reschedule a holiday with us we will of course provide a full refund. Any postponed stay is subject to availability and any difference in rental cost.  We will allow you to change both the length of the stay and the cottage, again subject to availability and any difference in rental cost

If you or a member of your immediate family are in self isolation having tested positive for COVID-19 or have been requested by the Track and Trace system to self isolate we will not be able to offer a full refund unless we are able to re-let the cottage as per our normal terms and conditions. As such we strongly recommend you take out appropriate travel insurance to cover any such eventualities.

Cleaning of our cottages
We pride ourselves on the cleanliness of our cottages and have a dedicated and experienced cleaning team some of which have been with us for over 15 years. However we do recognise that in the current environment we need to implement an enhanced cleaning regime and have taken on board guidance from Visit Britain and the Professional Association of Self Caterers. We have received the Visit Britain ‘Good to Go’ and AA COVID-19 confident accreditations regarding our cleaning standards. A key element of our enhanced cleaning regime is the cleaning of common touch points such as door handles, light switches, remote controls and the normal kitchen and bathroom surfaces. We will also be providing each of the cottages with additional hand wash and disinfectant spray as well as a hand sanitiser for you to take and use during your stay with us.

Check in / Check out times
We have not changed our normal check in time of 4pm and check out of time of 10am however on our busy changeovers we ask you to bear with us if you arrive and your cottage is not quite ready.

Communal Facilities
We are currently working hard to ensure that as much of our communal facilities will remain available. We will provide detailed guidance on what facilities will be available and any measures in relation to their use prior to your stay. All our outdoor facilities such as the tennis court, play areas and boating lake will be available and we have installed hand sanitisers around the farm for use by our guests before and after use of any facilities. We may have to make close or make some adjustments to the use of our indoor facilities to ensure social distancing is observed.

Please do contact us via email if you have any questions regarding our approach and please be assured that we are determined to be able to offer our guests a holiday enjoyed as safely as possible.

The Hamer Family

What Our Guests Say...

Great family fun - We had a great family trip with 14 of us sharing three adjacent cottages to celebrate a family birthday. Whilst we were only there for two nights, the facilities on site were great and kept the three children entertained and busy.

Simon, Cambridge

Relaxing weekend - The accommodation was lovely, clean and tidy. Quiet and relaxing. I went away with my husband for a peaceful weekend break and that is exactly what we got. But on the other hand the place well equipped for children and so we will be back with our children next time. Plenty of things to do locally for children and couples.

Megan, Towcester

Just spent a long weekend here and must say thoroughly enjoyed it. Stayed in Carter's cottage, lovely and warm and cosy and spotlessly clean. Went with our daughter and one year old grandson. Perfect for families so much there to do - would love to go back in the summer months although weather was kind to us sunny but cold. Very well equipped all you could possibly want with good local pubs.

Susan, Surrey

Great location to explore West Dorset - We had a really lovely stay at Rudge Farm. As our first visit to West Dorset it was an ideal location to explore the coastline. The kids really enjoyed the activities on site too including the boating on the lake, the games room and tennis court. The local farm shop was fab and did lovely fresh bread, yummy cheese, and veg. Thanks for a great holiday and we would definitely recommend it to other people.

Caroline, Brighton

My family has stayed here many times including two visits this year. The cottages are very nice and have everything you need. They are user friendly and you don't feel continuous panic if you have young children there! The grounds and setting are completely stunning. My family and I lay in the garden outside our cottage and listened to the sound of the birds wings whirring through the air as they sped around the buildings. We are talking seriously peaceful!

Craig, London
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