Frequently Asked Questions - Booking

Can we book our holiday at Rudge Farm Cottages with confidence?
Rudge Farm Cottages has been offering holidays for nearly 20 years and we are members of the local tourist association.  All our guests are asked to give an honest review at the end of their holiday and you will find these on Tripadvisor and our Facebook page.

How can I book my holiday at Rudge Farm Cottages?
You can book your holiday at Rudge Farm Cottages through our website www.rudgefarmcottages.co.uk on our Price and Availability page.  When you find availability for the self catering cottage  you are interested in you will be able to click on the dates and choose the length of your stay and complete the booking form.  You will then be asked to submit a deposit payment via credit or debit card (through our PCI compliant SagePay gateway). Once this is submitted and the payment accepted, the holiday cottage is booked and will show booked on our availability calendar.  Shortly afterwards you will receive a confirmation email from us detailing your booking and providing you with some useful information regarding your holiday with us.

What if I don’t want to book online and use online payments?
If you would rather not book online please email or call us with your enquiry and we will confirm price and availability and send an email with payment instructions to confirm your booking.  Please note that your booking will not be confirmed until we have received payment of a deposit.

How much is the deposit and when is the final payment due?
We require a 30% deposit when you make your booking and then the balance six weeks prior to your holiday.  We will send an email reminder with a link to complete the payment by credit/debit card when the balance is due, so you don’t have to rely on your memory. We do not charge any credit or debit surcharges but if you would prefer to pay by alternative means you can do so by BACS (internet transfer) or cheque, please let us know by email and payment details will be sent instead.

What payment methods does Rudge Farm Cottages accept?
We accept all major credit and debit cards (except American Express) at no extra cost to yourself.  All payments and card transactions are tokenised in the SagePay gateway for complete PCI security using the format xxxx xxxx xxxx 1234 for your complete online safety. You may also pay by BACS transfer or cheque (made payable to Rudge Farm LLP) but please note your booking will not be confirmed until payment has been received.

Does Rudge Farm Cottages take a damage deposit?
We generally do not take a damage deposit although we reserve the right to charge this in certain circumstances. We therefore ask that you respect the trust we place in you to look after your holiday cottage and the facilities whilst there. By making a booking you agree to accept responsibility for any damage that may be caused by you or any member of your party. We don’t mind the odd broken plate or glass, but in the event that you do notice damage or items missing in the accommodation please let us know immediately so that we can rectify matters for the next set of guests.

What’s included in the price of your holiday at Rudge Farm?
All our rates including bed linen, towels, electricity, heating and Wifi (via our WiFi hotspot). We also provide cots and highchairs free of charge.  In certain cottages you are able to request an extra child’s bed which can be supplied at an additional cost of £20.

Do I need holiday cancellation insurance?
You are not required to have any cancellation insurance but we would recommend it and you can opt to have cancellation insurance with a third party provider (Booking Protect) through our online booking system.

Do you allow pets at Rudge Farm Cottages?
Unfortunately we do not allow pets at Rudge Farm Cottages.  If you require details of a local kennel or cattery please let us know.

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