Privacy Notice Rudge Farm Cottages

We are committed to maintaining the trust and confidence of visitors to our website, subscribers to our newsletter and guests to our holiday cottages. We will not use the data you give us in any way other than how we specifically state we will be doing so. We will respect your wishes in all our marketing. Please read on to find out why we collect your data, how we use it and how we will not disclose it to others.

VISITORS TO OUR WEBSITE

When you, or anyone else, visits our website www.rudgefarmcottages.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is for our own marketing purposes to find out which pages are most popular on our website, and to research customer patterns within the website. We do not access any of your personal data using Google and we do not allow Google or anyone else to make an attempt to find out the identities of those visiting our site.

 If we do want to collect any personal data that identifies you through our website, we will be upfront and honest about this, and will give you the right to opt out at any time of giving us your data, or any personal details whatsoever.

MAILING LISTS

We would like to send you up to date news, offers and information as part of our occasional e-newsletter (not more than 5 times a year). To do this, we will need some personal information from you – your email address and your name. We use this data to email you about events we may be holding, latest news, special offers and discounts, and other events and activities that we feel are of interest to you. We may also contact you to check we have your information correct, or to check you are happy still receiving content from us. We will never give, sell, trade or rent any of your data to or with other organisations or businesses.

 We use a third party provider, Bulldog Digital, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

We will not use the data you give us to subscribe to our newsletter in any other way. It will not be saved on any other system aside from the list you signed up for, and we will not transfer it to any other lists unless you allow us to do so.

We may occasionally email you to ask you if you are happy remaining on our mailing list – we will always refer to our privacy notice to remind you of your rights, and if you do not want to continue receiving information from you we will remove you from that mailing list.

You have the option to unsubscribe at any time to our e-newsletter, either by clicking the unsubscribe link at the bottom of any of our emails, or by emailing enquiries@rudgefarm.co.uk.

CUSTOMERS

When you make an online or telephone booking with us your name, address, email and contact number will be stored in our booking system which is administered by our booking system provider Super Control Limited. For information around how Super Control Limited use your data please see their privacy notice.

At the time of booking you will be asked whether or not you wish to receive emails with news and information in addition to the standard emails concerned with your booking.

If you opt in to receive our e-newsletter we will treat your data as detailed in the mailing list section above. If you opt out of our e-newsletter you will only receive the standard emails concerned with your booking. You can opt in or out of the e-newsletter at any time by using the methods detailed above.

Please be assured we do not share your personal details with any other company or person without your consent.

WIFI

At Rudge Farm Cottages we operate open access wifi in the communal areas. We do not collect any data about your use of the internet while you stay with us.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to access the personal information we hold on you. Email your request to enquiries@rudgefarm.co.uk and we will respond to your request within 14 days.

OTHER

If you request to unsubscribe from our newsletter your details will remain on our booking system but you will no longer be contacted by us. You can request that we delete all data we hold for you by e-mailing enquiries@rudgefarm.co.uk. We will not do anything with your data that you do not consent to.

We may update this privacy notice from time to time under regular review, and are not under obligation to email you every time we update it. It will always be accessible in the footer of our website www.rudgefarmcottages.co.uk. This privacy notice was last updated on 20 May 2018.

If you have any questions regarding this privacy notice please email enquiries@rudgefarm.co.uk

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